| Article :: Marketing Case Studies
(Extracted from How Asia Advertises by Jim Aitchison)
Launching An Internet Bank
The Problem:
Singapore’s OCBC Bank launched Asia’s first virtual bank in April, 2000. The new stand alone e-bank
was called finatiq.com, a derivative of the words “financial” and “IQ”.
Targeted at English-educated male and female PMEBs, aged 25 – 45, finatiq.com offered the one site to
research, compare and transact all financial matters online. On the surface, the psychographics were good:
the target group looked to the Internet for information and entertainment, and had no qualms about
transacting online. But while they were comfortable with self-guided help and liked to make informed
decisions, they were more Internet savvy than investment savvy. They wanted to take control of their
finances, but financial management seemed dull, boring and tedious.
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